The operator's operating system.
Softera T360° runs sales, customer management, work and billing. Horizon runs customer service. Together they drive the fiber operator's whole day — from first contact to year ten.
The network grows faster than the systems can handle.
Building the fiber network and running the service business proceed in parallel. Customers arrive weekly, housing companies ask for schedules, provisioning needs a seamless link to network monitoring.
At the same time the end customer wants to handle everything themselves — the order, the contract, the fault report. If your system doesn't offer that, they compare prices and switch operators.
Operations that understand the operator business.
T360° is the fiber edition of Softera 360°. The product family has a single core — industry logic, B2B/B2C customer models, housing-company processes and provisioning chains are built in.
The whole customer history before the greeting is finished.
Call, email, chat, web form, social. One desktop. Horizon identifies the customer, opens T360° views as tabs and shows the order status, fault jobs and billing — all at a glance.
- Combines calls, emails, chats and social contacts
- Identification from phone number, email or chat ID
- Integrates seamlessly with T360° — no double login
An international BSS starts from a six-figure price tag. Rollout takes 18 months.
After that, the features match an average European operator — not a Finnish one. T360° is built for Finland. That means four concrete differences.
- Consumer-protection and communications law built inNot an add-on, not a customisation — standard, and it updates as the law changes.
- Go-live in three monthsNot 18. Through parameterisation, not customisation — the way we do things.
- Support in Finnish, from a Finnish teamYou don't call a foreign call centre. You call the same person you know.
- Updates for everyone at the same timeYou're not trapped on your own version. One customer's improvements benefit all.
Founded in February — in production by May.
Järvi-Suomen Valokuitu was founded in February 2023. By May they were live on T360° — sales, customer management and billing from one system, in under three months from first contact.
"The best go-live project I've ever been part of. Thanks to Softera for the flexibility — without it this wouldn't have worked."
A multi-business group's fiber network — under one system.
With Softera T360°, Napapiirin Energia ja Vesi (Neve) unified its fiber network's customer management, quotes, orders, work management and billing — into the same system as the rest of the business.
"Our goal was a system that unifies the fiber network's overall processes and billing. Customer service has become more efficient now that customer data, quotes, orders, work status and billing all live in the same system — at the sales team's fingertips."