Two systems, one data model.
Softera 360° runs the operational core — sales, productization, contracts, work management and billing. The Selfie portal brings self-service to the end customer. Softera Horizon unifies every customer channel in one view.
Softera 360° — the operational core that knows your industry.
Softera 360° is an industry-agnostic ERP/BSS platform configured into vertical solutions. The same data model, the same tools — content honed for each business. Over 25 years of experience in the Finnish field is built in.
One platform, two vertical solutions.
Softera 360° is built so the core stays single — industry logic is configured on top. That means faster rollouts, shared development and improvements that benefit all our customers.
From order to invoice — automatically.
The order lifecycle is system-driven: from sales approval to install scheduling, activation and the first invoice. Every step is traceable, and exceptions are spotted in real time.
- Automatic transitions between states
- Exception monitoring and escalations
- Audit trail for every change
Selfie — digital self-service for the end customer.
Selfie is a standard part of Softera 360° — a ready, brandable portal where the end customer manages their own services. Suomi.fi authentication, contracts, invoices, usage and service requests in one place.
The end customer self-serves without a phone call.
Selfie cuts routine support load significantly: over 60 % of routine requests move to self-service. Faster service for the customer, more time for agents on complex cases.
- Suomi.fi authentication as standard
- Your contracts, invoices and payment history
- Submit and track support requests
- Usage tracking and reports
- Branded with the customer's identity — no separate project
- Accessibility at WCAG 2.1 AA level
When routines run on self-service, support gets to do meaningful work.
Selfie is not a bolt-on — it shares the same data model as Softera 360° and Horizon. Changes the customer makes show up instantly in the back end, with no separate sync.
Softera Horizon — one inbox, every channel, the right people.
Softera Horizon is a customer-service desktop that brings every channel and back-end system into one view. AI and RPA support the agent — they don't replace them. Decisions stay with the human; the machine handles the repetitive work.
AI supports the agent, it doesn't replace them.
Horizon is not a chatbot. It's a tool for the agent, who gets an AI-drafted reply, the customer's full history and back-end data on screen instantly. The agent reads, edits and replies — faster and better.
- Response time drops 40–60 % with AI drafts
- The customer gets one responder — no bouncing between departments
- Agents keep decision authority and expertise
Back-end systems with their own UI — no forced migration.
Horizon doesn't force the organization to replace its back-end systems. Instead it brings their data and interfaces to one desktop, so the agent gets context without a window jungle.
- Works seamlessly with Softera 360°
- Can be deployed even without Softera 360°
- Standard connectors to common systems
A seamless whole — without heavy integrations.
Softera 360°, Selfie and Horizon share the same data model. A customer change in Selfie shows up instantly in 360° and Horizon. An agent's decision in Horizon writes straight to the 360° customer card. No sync lag, no duplicated data.