We don't build generic solutions.
Over 25 years of doing one thing: support systems for Finnish service providers. Four industries we know better than anyone.
A generic ERP looks great in the demo. In production it slows you down.
A generic system's logic doesn't know your industry: building types, waste regulations, provisioning chains, district-heating networks. In production it shows up as slow processes, manual work and errors that shouldn't happen.
Softera has done the opposite. We picked four industries and went deep. The vertical editions — T360° for fiber, J360° for waste management and Horizon for energy and real estate — were built together with customers in those fields. The legislation, processes and specifics are built in.
Four industries, each with its own logic.
An operator's entire business on one platform.
In use at 20+ Finnish operators. Order–delivery–billing as one chain, self-service included.
Buildings at the centre of data — as the Waste Act requires.
Waste regulations built in. One customer, many properties. Shared waste collection as roles.
Electricity, district heat and water on one desktop.
Electricity transmission, sales, district heat, water — disparate back-ends connected into one customer-service view, no window jungle.
Property management and services on one customer card.
A multi-business group's real-estate operations, property management and services — every resident service in one view, however many back-ends there are.
What our industries share.
Several industries, one common ground: they are all service businesses where the customer has an ongoing contract, regular billing and a support need that a generic solution can't meet.
If you operate in this kind of environment — even if your industry isn't on our list — get in touch. We can assess the fit.
- 01Ongoing contractThe end customer has a contract that continues and evolves — not a one-off purchase. Managing the product family, contract versions and campaigns is part of the core.
- 02Regular billingMass billing, consumption-based billing or combinations. Receivables management and a multi-biller model come with the territory.
- 03Support a generic tool can't handleConsumer protection, regulatory obligations and industry-specific edge cases — the support system must know them, not just the agent.
- 04Finnish operating environmentSuomi.fi authentication, Finnish legislation, a domestic support network and localisation that requires no translation work from you.