Our customers trust Softera.
Softera is used by dozens of Finnish companies across telecom, fiber, waste management, energy and housing. Our customers are frontrunners in their fields — from local service providers to multi-business groups and nationwide operators who trust the core of their business to us.
The industries we serve.
Softera's solutions are industry-agnostic and bend to both B2C and B2B customer management. We specialise in fields that combine a large customer base, complex service production and high quality demands on customer experience and billing.
Finland's leading BSS system for fiber business.
We support local and nationwide operators from customer management to billing and self-service — one system across the whole business lifecycle.
- Fiber subscription sales and delivery processes
- B2C and B2B customer management
- Billing and contract lifecycle
- Digital self-service and messaging
- Network products and campaigns
Hundreds of thousands of residents across dozens of municipalities — on one system.
Municipal waste companies serve a broad customer base with municipality-specific services. Softera's solutions enable multi-municipality billing and clear digital channels for residents.
- Household and business customer management
- Service order and pickup management
- Multi-municipality billing and waste fees
- Customer feedback and complaints
- Digital self-service for residents
Electricity, district heat, water — all under one view.
The diverse service range of energy and water utilities needs a system that unifies every business area from customer management to billing and field work.
- A unified CRM across multiple business areas
- Billing for energy and water services
- Work management and field-work support
- Outage and fault management
- Reporting and BI integrations
The whole lifecycle of a tenancy — on one desktop.
Rental housing companies need a system that supports tenancy management, tenant communication and smooth billing. Softera provides the tools to serve residents in a modern way.
- Tenancy and contract management
- Tenant communication and digital self-service
- Rent billing
- Centralised customer service
- Customer feedback management
Over 40 Finnish organizations trust Softera.
Our customers include both some of Finland's largest players and regionally significant service providers.
See how our customers solved their business challenges.
Two deeper dives into go-lives: a fiber company's system overhaul delivered on a tight three-month schedule, and a Lapland multi-business group unifying its systems under one view.
Softera's T360° operational system for Järvi-Suomen Valokuitu Oy
A new fiber company needed an operational system in three months — from first contact to production. Softera delivered a turnkey package on a tight schedule.
Napapiirin Energia ja Vesi chose Softera's T360° operational system
A Lapland multi-business group brought scattered systems, processes and data under one view. The result: more efficient customer service and consistent processes across business areas.