Suur-Savon Sähkö Oy, operating in the Järvi-Suomi region, founded its subsidiary Järvi-Suomen Valokuitu Oy (JSV) in early February 2023. Järvi-Suomen Valokuitu is a regional fiber service provider within the Suur-Savon Sähkö group.
To get its fiber business up and running, the new company needed a new operational system to manage sales, customer-management and billing processes. The system chosen was Softera T360°.
Softera T360° is Finland's leading BSS system for fiber business, widely used by domestic operators. It offers extensive, industry-agnostic functionality for managing B2C and B2B customers and for customers' digital self-service and messaging needs.
"Softera emerged as a strong candidate for our system partner through the recommendations we received. From the very first metres of cooperation it was clear they had an excellent understanding of the industry and of our needs. They were able to ask the right questions from the start and approach the IT project strongly from a business perspective."
"When they were also able to offer us a fit-for-purpose whole within our very tight schedule, we chose them as our partner. It was clear to us throughout that we were dealing with rock-solid professionals who would help us succeed in our own goals," Kousa continues.
A turnkey delivery in under three months
The schedule was exceptional. From first contact to production launch in under three months — in a new company whose business processes were still undefined.
"At Softera we have delivered well over a dozen Softera T360° systems for companies in the fiber business. The Järvi-Suomen Valokuitu project is, in terms of its schedule, an entirely exceptional one. From first contact to production launch in under three months — so there has been a rush."
"At Softera, we understood JSV's key needs already at the bidding stage, as well as the schedule and budget realities of getting operations started. We offered them the option of receiving the necessary whole as a strongly supplier-led 'turnkey' package, on which basis the project was carried out."
"During the project, in addition to our own work, we helped JSV steer their partners and define operating processes so that the whole was coherent and could be delivered on the agreed schedule," Nurmesniemi continues.
After go-live — expansions continue
The first phase of Järvi-Suomen Valokuitu's rollout is now done, but the work continues. Use of the Softera T360° service environment is expanded gradually as JSV's business develops. The expansions most visible to end customers relate to the content of the digital sales and self-management portal and to raising the level of process automation through new integrations.
Internally for the group, combining the fiber business's BI data warehouses with the group's BI reporting is also on the to-do list. These items will keep the project team busy in the near future.
"The best go-live project I have ever been part of. Thanks to Softera for the flexibility — without it this wouldn't have worked. We continue happily forward with the next steps."
