The operating system for service business.
Productize, sell, deliver and bill — from one system. Softera 360° replaces three or four separate tools and brings customer self-service under the same roof.
ERP, BSS and CRM — in one package.
Softera 360° is an operational system for service businesses, built for the daily work of Finnish service providers — and developed with users, not for them.
The product family is configured per industry: T360° for fiber, J360° for waste. Same core, different environment.
Six core functions — under one system.
You don't buy modules that have to be glued together. You get a whole where the customer register, product family, order book and billing speak the same language — because they live in the same data model.
Two design choices that set 360° apart from a typical international ERP.
Finnish regulation built in
The Waste Act, the fiber decree, consumer protection, GDPR. They're not add-ons. They're built in, and when they change, the system updates for all customers at the same time.
One codebase — for all customers
You're not stuck on your own fork. Updates and new features arrive for everyone at once. When you ask for something that suits others too — everyone gets it, and the cost is shared.
From order to invoice — the system drives, the human oversees.
The order lifecycle is system-driven: from sales approval to install scheduling, activation and the first invoice. Every step is traceable, and exceptions are spotted in real time.
- Automatic transitions between states
- Exception monitoring and escalations
- Audit trail for every change
"Our goal was a system that unifies the fiber network's overall processes and billing. Even after a short time in use it's been found excellent and reliable."